Our office hours are 9am to 6pm on weekdays and 10am to 4pm on Saturdays. For all emergency maintenance that occurs inside these hours please call the office number 01273 622664 and one of our team will be able to deal with the issue and liaise with our maintenance teams.
For all non-emergency maintenance it is best to email the office on firstname.lastname@example.org so a written record can be kept of maintenance problems.
Emergency maintenance is where there is a risk of damage to the fabric of the property or to life. If an emergency does come up outside of office hours and it cannot either wait until we are open or damage reducing measures can’t be taken i.e. turning off the water stop cock or gas to the property, then you should use the numbers below. If for any reason no one picks up on the numbers provided then you will be required to look up an alternative emergency contractor for the specific problem.
Plumbing: Algas 07774 641489 Gas: Algas 07774 641489 (if you smell gas turn off the gas to the property and alert the gas network immediately on 0800 111999) Drainage: 01273 447000 / 07824757572 (Happy Drains) Electricity: 07827 496582 (Nick) Locksmith: 01273 888170 (Lady Locksmiths)/01273 623322 or 07860 954197 Haines.
Please make sure you have taken a common sense approach to any issue that arises and checked to make sure the problem does not have a simple solution such as checking the fuse board doesn’t just need resetting.
If you have a real emergency and have not been able to contact anyone from the numbers above to help you, then please call 07818418949.